Privacy Policy
Waslha ("we", "our", or "us") operates the Waslha mobile application and related services. This Privacy Policy explains how we collect, use, store, and protect your information when you use Waslha.
1. Information we collect
- Account information: email address, display name, and authentication identifiers when you sign in (including email/password or Google sign-in).
- Profile information: account type (customer or driver), name, phone number, national ID, vehicle type, and profile photo.
- Verification documents: images you upload such as ID front/back, driver license, and certificate of good conduct. These are stored in Firebase Storage under your user account.
- Phone verification: we use Firebase Phone Authentication to send SMS verification codes to the phone number you provide.
- Usage and device data: basic technical data needed to operate the app, such as device type, app version, and crash or error logs where enabled.
2. How we use your information
- Create and manage your account.
- Verify driver identity and phone numbers.
- Enable customers to create orders and drivers to fulfill deliveries.
- Improve app security, reliability, and support.
- Communicate with you about your account or support requests.
3. Google Sign-In and Google user data
If you sign in with Google, Waslha accesses basic Google account information such as your name and email address. We use this information only to authenticate you and manage your Waslha account.
Waslha's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising, and we do not sell Google user data to third parties.
4. How we store and share data
Waslha uses Google Firebase services (Authentication, Cloud Firestore, and Cloud Storage) to store and process data securely. We do not sell your personal information. We may share data only when required by law, to protect our rights and users, or with service providers that help us operate the app under appropriate safeguards.
5. Data retention
We retain your information while your account is active and as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request account deletion at waslha-application.web.app/delete-account.
6. Your choices and rights
You can update profile information in the app where available. Depending on your location, you may have rights to access, correct, or delete your personal data. Contact us to make a request.
7. Security
We use industry-standard measures including Firebase security rules and encrypted connections (HTTPS/TLS). No method of transmission or storage is 100% secure, but we work to protect your data.
8. Children
Waslha is not intended for users under the age required to enter a binding contract in their jurisdiction. We do not knowingly collect data from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date.
10. Contact us
If you have questions about this Privacy Policy, contact us at waslha.app@gmail.com.